About Us

Family Finance started trading in November 1953. In this post war era there was still rationing, although this would be completely phased out by summer 1954. Many industries were nationalised and the public education, health, housing and welfare systems were expanding. In fact, 1953 could be characterised as being the eve of affluence. It marked the beginning of a period of steady economic growth and historically low unemployment that would characterise much of the following twenty years. However, there was still a gap that needed to be filled in Wales as it was slightly lagging behind in the prosperity stakes. People needed finance, to buy the things for their homes that they were seeing in newspapers and magazines.

Based in South Wales, Family Finance was founded by a consortium of local business people led by the grandfather of the current Managing Director. Its ethos? To provide Finance for Families. In some cases, we are now providing financial services to third generation families.

Currently in our seventh decade of trading, the company is proud to continue this tradition whilst also covering a wider demographic and geographical area. We now provide for both business and commercial customers.

Family Finance caters for over nine thousand customers throughout South Wales, the West Country, the Midlands and the North of England. All lending is advanced with Family Finance as the principal lender.

Some of our customers may have been excluded from mainstream borrowing and our 70+ years of trading has enabled us to understand our customers’ needs, and the markets in which we operate. Our philosophy of always trying to ensure good customer outcomes is reflected by our high level of repeat business and customer retention.

Family Finance offers a range of products to consumers and to commercial customers. Consumers products (e.g. Motor finance and personal loans) are regulated by the Financial Conduct Authority (FCA) whilst commercial products (commercial mortgages and bridging loans) are not regulated by the FCA. We are responsible lenders and all credit is subject to status and an affordability assessment. We engage with customers to ensure that the product is suitable for their needs and affordable and ask customers to consider how they will manage repayments for the full term of the agreement. Our friendly staff are available to answer any questions on the range of products we offer.

Working For Family Finance

The Family Finance Group has a rich history of long serving employees, but from time to time we do have job vacancies come up which we advertise externally.

Family Finance have been helping people access fair, flexible finance since 1953 — and we know that our success starts with our people. Based in the heart of Tredegar, we are proud to be a local employer with a reputation for integrity, customer care, and community values.

Joining the Family Finance Group means becoming part of a business with over 70 years of trusted service in the finance industry. But it is not just about legacy—it is family, the people and the culture that make it thrive today.
 
Here is why you might love working there:
 
 

Friendly – We pride ourselves on having a personal, friendly approach—not just with customers, but with colleagues too.

Authentic – You can be your true self at work. Everyone in our team is different and that is what makes it work.

Modern flexibility – With flexible working options and a proactive approach to colleague engagement, we’re not stuck in the past—we are evolving with the times.

Integrity – We believe in always doing the right thing: for the customer, colleague, and community.

Local – Based in Tredegar, our company has deep ties to the local area and a reputation for reliability and community spirit.

You – You are not just a number; you are part of a close-knit team that values your voice.

A work life balance is just as important to us as a company, as it is to our colleagues, we offer a benefits and rewards package that goes above and beyond our legal requirements, such things like:

• Enhanced maternity pay
• Enhanced holiday package
• Company sick pay
• Cycle to work scheme
• Discounts and cashback
• Charity day leave
• Mentorship and learning

We are proud as part of the community to support Hospice of the Valleys and aim to give back to the community that supports us. Our partnership with the Hospice has already raised over £13,000 and reflects a shared commitment to care, compassion and community wellbeing. We are proud to be a sponsor for numerous events and always look forward to some of our colleagues taking part. They are a fantastic charity, if you wanted to take a look at their website for more information click here.

If you are looking for more than just a job — if you want to be part of a company that values people and purpose— then The Family Finance Group is the place for you. Keep your eye out on job search platforms such as Indeed for any job vacancies.