We appreciate that life changes can impact our customers circumstances in various ways. Our relationship with our customers helps us to identify and understand the pressures and issues some customers may face.
If you have any particular needs which you want to make us aware of, please let us know.
If your circumstances have changed and you are worried that you won’t be able to keep up with your loan payments now or in the future please contact your collector or the Family Finance Customer Support Team
Tel: 01495 717171
(lines are open 9am-5pm Monday to Friday) (9am-12 Noon Saturday)
We have considered a number of areas which you may find helpful. Please click on the boxes below to find out more. If you would like to notify us of any problems you are experiencing please click the Customer support request button below.
Customer support request
Click here to see our affordability assessment.
Click here to see more about breathing space.
Click here to learn more about CCJ’s.
Click here to find out about early settlements.
Click here to see how we can support you in difficult times.
We understand that in some cases it may be beneficial for our customers to gain professional support to help manage the challenges that they face.
We have created a list of organisations providing specialist help, to make it easier for you to get the support you need.
Please view the list below to access contact details and links for a range of professional support organisations, and remember to speak to us as early as possible about your situation. We will always try to help.
Click here to learn more about IVA’s.
Click here to find out about NOSIA & defaults
Click here to find out how our motor finance works.
Click here to learn more about joint car finance
Click here to see our jargon buster
Click here to see our pledge