Voluntary Termination

We have been unable to make successful contact with you regarding your motor finance agreement with us. The vehicle has now been returned to us.

Although you have returned the vehicle there is still an outstanding liability* on your account..

What you need to do

1. Contact us to find out how much your remaining balance is and to set up an arranged payment plan.

Credit file implications

• The vehicle return will show on our credit file as a voluntary termination.
• If you were in arrears before the vehicle was returned, your credit file will show as being in arrears prior to the termination.
• If you were in arrears before the vehicle was returned but has an arranged payment plan in place, then your file would show an arrangement marker in place prior to the termination.
• Future lenders will be able to see the agreement was terminated early.

Please do not hesitate to contact us if you would like us to explain what the above means, or if you have any questions relating to this.

If you are struggling with personal circumstances, please contact us and we can discuss all available options. Refer to the contact details included for some organisations that may be able to help.

* At termination you have an immediate financial liability as per your agreement to pay which is calculated as below

• half the hire purchase price
• minus any payments made
• plus any accrued charges