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Contact Us 01495 717171
Contact Us 01495 717171
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Family Finance Ltd, 93 Commercial Street, Tredegar, Gwent, NP22 3DN.
Registered in England No 00525612 since 1953.

Authorised and regulated by the Financial Conduct Authority and included on the Financial Services Register. FirmReference Number 705451 as a lender.

Our Bridging Loans/Secured Loans are only available to commercial customers and are not regulated by the Financial Conduct Authority (FCA)

Designed & Built by CREO

Armed Forces Covenant

Motor Finance Commission Complaints Update

You may be aware of press coverage in relation to motor finance commission complaints. In response to this, the Financial Conduct Authority (the FCA) issued some guidance about how such complaints should be handled.

The FCA are consulting on an industry-wide scheme to compensate motor finance customers.

Customer Update

  • Once the details of the scheme have been finalised we will contact any customers who meet the criteria for redress (likely to be March 2026).
  • You can contact us now but we will only be able to put your complaint on hold until the scheme details are finalised.
  • We recommend that you await our direct contact. If you engage with a claims management firm to act on your behalf, you could lose a significant portion of your compensation as you will have to pay them fees.

We will also be contacting any customers where we have sent (or have been sent) a final response related to a commission complaint in the past.

If you would like further information, please contact us on 01495 717171 or email complaints@familyfinanceltd.co.uk.